Privacy Policy
At MEL360, we are committed to protecting your privacy and ensuring the security of your data. This policy explains how we collect, use, and safeguard your information.
Information We Collect
Personal Information
When you use MEL360, we may collect personal information that you voluntarily provide, including your name, email address, organization name, job title, phone number, and billing information. This information is collected when you create an account, subscribe to our services, or contact us for support.
Usage Data
We automatically collect certain information when you access MEL360, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how our platform is used and improve our services.
Project & Survey Data
MEL360 processes monitoring, evaluation, and learning data that you upload or collect through our platform. This may include survey responses, indicator data, beneficiary information, and project documentation. You retain full ownership of this data.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve MEL360 services, including data collection, analysis, dashboard generation, and reporting features. Your project data is processed solely to deliver the functionality you request.
Communication
We may use your contact information to send service-related notifications, respond to inquiries, provide technical support, and share product updates. You can opt out of non-essential communications at any time.
Analytics & Improvement
Usage data helps us analyze trends, track platform performance, diagnose technical issues, and develop new features that better serve the monitoring, evaluation, and learning community.
Data Security
Encryption & Protection
We implement industry-standard security measures including SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and intrusion detection systems. Our infrastructure is hosted on SOC 2 compliant cloud services.
Access Controls
Access to your data is restricted to authorized personnel who need it to perform their job functions. We employ role-based access controls, multi-factor authentication, and regular access reviews to safeguard your information.
Data Sharing & Third Parties
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating MEL360, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request. We will notify you of such disclosure when legally permitted to do so.
No Sale of Data
MEL360 does not sell, rent, or trade your personal information or project data to third parties for marketing or any other purposes.
International Data Transfers
Cross-Border Processing
As MEL360 operates from the United States and Bangladesh, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place, including Standard Contractual Clauses and data processing agreements, to protect your information during international transfers.
Your Rights & Choices
Access & Portability
You have the right to request access to your personal data, obtain a copy of your data in a portable format, and request corrections to inaccurate information.
Deletion & Restriction
You may request deletion of your personal data or restrict its processing. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.
Consent Withdrawal
Where processing is based on consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
Questions About This Policy?
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection team:
Email: contact@mel360.io
Phone: +1-703-665-4700
Address: 161 Fort Evans Rd NE, Suite 325, Leesburg, VA 20176, U.S.A.